Returns and Faults

Last updated: 23 October 2026

Business orders only

We sell only to businesses. Business purchases have no legal 14-day right of withdrawal, so returns follow the rules below.

Faulty or damaged items

1. Check your order when it arrives.
2. Email info@mistyprints.com within 14 days of delivery with your order number and photos of the fault or damage. A fault you could not see on delivery must be reported within 14 days of finding it.
3. If the item is faulty, we repair or replace it, or refund the price of that item. We pay the return shipping for faulty items, and we tell you how to send them back.

Small differences in color, texture and visible print layers are normal for 3D-printed items and are not faults. Neither is wear from normal use, or damage from misuse, heat or flame.

Items that are not faulty

• Personalized items, such as items with your logo or in your custom colors, cannot be returned unless they are faulty.
• Standard items can only be returned if we agree to it in writing beforehand. You pay the return shipping, and the items must come back unused and in their original packaging.

Refunds

When a refund is agreed, we pay it within 14 days of receiving the returned items, using the same payment method you used.

Return address

Only send items back after we have confirmed the return by email. Our address is Mistyprints, Gouden Leeuw 111, 1103 KA Amsterdam, the Netherlands.